Store Policy

We accept all Credit Cards.

For your convenience you may place your order online through our Secure Online Order Form or you may contact us directly by phone: 1-888 891-3445 Fax Your Order To: 302 645-0337 or contact us by email at sales@europautoex.com

europautoex.com accepts all major credit cards:

Visa, Mastercard, American Express, Money Order, International Bank Transfer (drawn on U.S. Banks Only), Letter of Credit. Payment made by check is subject to 14 day's delay before order is processed.

Shipping & Handling:

Shipping & handling costs apply for shipments within the U.S ONLY. Most Orders are shipped the same day or otherwise stated.

For shipments outside the U.S:

Please contact us first before placing your order. For Mass. add 6% sales tax. Heavy or bulky items are being shipped via Truck line, or otherwise specified.
Call for Price

Ordering:

FOR BETTER SERVICE PLEASE GIVE US YEAR & MODEL & MAKE OF THE CAR YOU ARE REQUESTING PARTS FOR AND GIVE US OUR REFERENCE PARTS NUMBER.

It is the responsibility of the buyer to verify Parts Reference Numbers when purchasing auto body parts to assure correctness. No returns will be accepted without prior authorization. All items returned are subject to 25% restocking fee and two-way Return shipping costs.

Performance:

All information is provided to our best ability. We do not assume any responsibility for errors and or incorrect application. Part numbers, OEM number, OEM prices and time allowed are for reference only.

Prices:

Due to constant price fluctuation on OEM parts and foreign currencies, prices are subject to change with out prior notice. For accurate pricing please call and confirm price with your account manager.

Return Policy and Procedure

We want you to be completely satisfied with your purchase. If for any reason you're not satisfied, simply return the item within 5 days of receipt for exchange (if available) or a refund of the purchase price, less a 25% restocking fee. The original credit card used for the purchase will be issued the credit once processed. europautoex.com cannot issue credit for items not returned within 5 days of receipt.

If you wish to return a part:

Please follow the Return Policy as explained below.

1. Call the europautoex.com Customer Service Desk at 888-891-3445 to request a Return Materials Authorization (RMA) number. (Without an RMA number, our receiving department will refuse your return.)
2. The RMA number MUST be on the return label.
3. Customer Service will provide you the shipping address to send the returned item. Returns must be sent to the original shipping warehouse location.
Refunds will be issued once the parts are received, inspected and processed.
Returned parts must be in "as new" condition and shipped in their original package and shipping carton. If the original shipping carton is not available, the part must be packaged correctly to ensure safe shipping. We cannot issue credit for items that arrive damaged or for items that have been partially or fully installed. Proper shipping, and associated cost, is the responsibility of the customer.
The original invoice, or a copy, must be included with the item.
Credits to the original credit card used for the purchase will be immediately applied upon inspection and processing of the returned item(s) but may not appear on your credit card statement for one or two billing cycles.

If you received an incorrect part:

Call our Customer Service desk at 888-891-3445 to explain the problem, reorder the correct part and get an RMA for the first part. europautoex.com will ship the replacement part as soon as possible freight paid. Once the original part is returned, undamaged and in its original carton, you will be credited for the full amount of the original sale excluding freight.

If you refuse a shipment:

Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned to europautoex.com and you will be credited for the full amount of the sale, less 25% restocking fee and shipping and handling. Please allow 2 weeks for a credit to be issued. It is your responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.
All parts are inspected before delivery. However Damage may occur during freight. All merchandise is insured by the carrier which assumes all responsibilities against damage, theft and lost.
All Sales Are Final on ELECTRONIC EDITIONS (CD-ROM), BOOKS OR MANUALS IF SEAL IS BROKEN.
All Other returns will not be accepted after 5 days from purchase date without authorization from European Automotives and is subject to a 25% restocking fee

All returns must be accompanied by an original receipt from European Automotives. Please allow 7 - 10 days for your order to arrive, 3 -6 weeks delivery for temporarily out of stock items and up to 8 weeks for hard-to-find, Rare Service or Owner Manuals. Orders placed outside the United States may take up 6 weeks delivery. Above Prices do not include s&h.

NO RETURNS ON ELECTRICAL PARTS:

All other returns will not be accepted after 5 days from purchase date without authorization from European Automotives. All returns shall be accompanied by an original receipt. All returns and cancellations are subject to a 25% restocking fee, unless caused by our error.

REFUSED DELIVERIES:

Refused merchandise from the carrier will cause a two-way shipping, handling and 25% restocking charges on your account. We strongly recommend to accept merchandise no matter its condition and later file a claim.

DAMAGE CLAIMS:

Please make damage claims directly to the carrier for parts shipped via common carrier. To file a claim with the carrier, call the carrier's hot line, provide the tracking number and open a claim. After filling the claim with the carrier contact us with the claim information and we'll process the replacement parts immediately.

PAYMENT:

All sales must be paid via credit cards, cashier checks, bank transfer (drawn on U.S bank only), Letter of Credit, or money order. Returned checks are subject to $35 service charge. Dishonored checks are subject to penalty set by the Delaware State Law (Chapter 522 Sec 1719) and all other related collection cost including attorney fees.

SHIPPING & HANDLING FEE:

A separate charge for shipping & handling will be posted to customer's credit card account. This fee will be determined after receiving the customer's order. European Automotives does not warranty any labor cost incurred during installation, and shall not be liable for any incidental or consequential damage arising from the use of any its parts. Radiators and A/C Condensers have 1-year warranty from the date of purchase with proof of invoice for any defect.

ABSOLUTELY:

No return on Materials & Equipment. European Automotives is not responsible for any cost incurred during usage of Materials & Equipment and parts. By purchasing material from European Automotives you are assuming all responsibility.

TIME OF OPERATION:

Monday through Friday 8:00AM to 6:00PM Saturday 8:00 AM to 12:00 PM Internet 24 hours.